About Us

Quantum Electronics (UK) Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Quantum Electronics (UK) Limited
45B Capital Court
St Asaph Business Park
Ffordd William Morgan
St Asaph
LL17 0JG
United Kingdom
Email: sales [at] quantumelectronics [dot] co [dot] uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment by credit card. The credit cards we accept are Visa and Mastercard.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Items are shipped according to weight.

Lighter items will be shipped by registered or special delivery.

Larger, heavier items are despatched using a courier service. This is normally a 24-48 hour service. The Carrier service will require a signature upon receipt for proof of delivery and can deliver between 8am and 7.30pm on the day of delivery

If the carrier can not deliver the item because no-one is home to receive the order, they will leave a card with a contact number detailing how to arrange a more convenient delivery date. If the carrier receives no contact from you they will return the package to us after a period of approximately 5 working days. This may result in extra shipping costs being incurred for redelivery

All orders over £100 are shipped free to a UK address. UK orders up to £100 incur a £3.99 shipping charge.

A shipping charge will be made for other available countries according to weight. Starting at £22.50 for up to 25kg.

Full payment is required prior to despatch.

Delivery Schedule

Orders are generally delivered within 1-5 business days to a UK address.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

Purchases include VAT at 20%

Credit Card Security

When the order is placed at our website, you will be taken to HSBC's Secure e-payments website where they will securely handle your credit card details.

No credit card details are stored anywhere by us.

We accept credit card & debit card payment. We only accept payment in £-GBP

Guarantee

All goods are covered by a full manufacturers warranty and in the event of your equipment becoming faulty, contact us and we will arrange to have it repaired under the terms of the warranty.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01745-582177 or fax us on 05603-418702 or write to us at Quantum Electronics (UK) Limited, 45B Capital Court, St Asaph Business Park, Ffordd William Morgan, St Asaph, LL17 0JG, United Kingdom.

DEMONSTRATIONS

We have a dedicated demo facility in our offices where we will be more than happy to set up the items you want to hear. If you want to try out your kit along with ours please bring it along.

Demonstrations are by appointment, please call us on 01745-582177 or email us to arrange one. They are available during office hours and outside these hours if required.

Privacy Policy

Quantum Electronics (UK) Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

FAULTY GOODS

If your goods should develop a fault within 28 days of receipt we would normally exchange or refund the item. Any refund will include any delivery or collection charges.

Please return the product to us with the original packaging and all accessories. Please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

If your product should develop a fault outside 28 days of receipt and within the warranty period we will arrange to repair the item. The warranty does not cover faults caused by accident, neglect or misuse.

If the product is found not to be faulty it is likely that you have either bought the wrong product or that it is not compatible with your equipment. In this case we would treat the return as a return of non faulty goods as described below.

NON FAULTY GOODS - EXCLUDING CUSTOM MADE PRODUCTS E.G. CUT LENGTHS OF SPEAKERS CABLES or all CABLES OVER 3 METRES

If you decide within 7 days of receipt of a product that you do not want to keep them then they can be returned to us for a refund or replacement with an alternative product.

When the product is received we will check it to make sure that it is in good condition. If this is the case then we will refund your card.

NON FAULTY GOODS - GOODS MADE TO CONSUMERS PERSONAL SPECIFICATIONS E.G. CUT LENGTHS OF SPEAKERS CABLE

Some of our products we offer will have to be made to your personal requirements. Unfortunately we are unable to accept returns where these products are not faulty. This relates in particular to speaker cables which all have to be cut from a reel to your personal requirement or longer lengths of other cables (over 3 metres) which are made to order.

HOW TO RETURN TO US

It is your responsibility to ensure that returned goods actually get back to us so we suggest that you use the signed recorded 2nd class mail service. If you use a more expensive service and we are re-imbursing the postage cost we will not re-imburse more than the recorded 2nd class mail cost.

If the goods are not faulty the cost of returning them is your responsibility

RETURN ADDRESS:
Quantum Electronics (UK) Limited
45B Capital Court
St Asaph Business Park
Ffordd William Morgan
St Asaph
LL17 0JG
United Kingdom