Customer Services

All goods are covered by a full manufacturers warranty and in the event of your equipment becoming faulty, contact us and we will arrange to have it repaired under the terms of the warranty.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Faulty Goods

If you believe that you have received a product that is faulty then we ask you to return the product to us in order that we can test it. It would be helpful if you could provide a note explaining the fault in detail and a copy of your order. If it is found to be faulty we will ship you a replacement or give a refund and refund to you the cost of returning the product to us.

If the product is found not to be faulty it is likely that you have either bought the wrong product or that it is not compatible with your equipment. In this case we would treat the return as a return of non faulty goods as described below.

Non-Faulty Goods - Excluding Custom Made Products

E.G Cut Lengths of Speaker Cables or All Cables Over 3 Metres

If you decide within 7 days of receipt of a product that you do not want to keep them then they can be returned to us for a refund or replacement with an alternative product.

When the product is received we will check it to make sure that it is in good condition and unopened. If this is the case then we will refund your card less a recovery of the shipping costs (a shipping charge will be made for orders that were delivered free of charge).

Non_Faulty Goods - Goods Made to Consumers Personal Specifications

E.G Cut Lengths of Speaker Cable

Some of our products we offer will have to be made to your personal requirements. Unfortunately we are unable to accept returns where these products are not faulty. This relates in particular to speaker cables which all have to be cut from a reel to your personal requirement or longer lengths of other cables (over 3 metres) which are made to order.

How To Return To Us

It is your responsibility to ensure that returned goods actually get back to us so we suggest that you use the signed recorded 2nd class mail service. If you use a more expensive service and we are re-imbursing the postage cost we will not re-imburse more than the recorded 2nd class mail cost.

If the goods are not faulty the cost of returning then is your responsibility

Return address:
Quantum Electronics (UK) Limited
7 Connaught House
Riverside Business Park
Benarth Road
Conwy
LL32 8UB